The unboxing is the least interesting part of buying something. What happens in month seven is the part that matters.
Twelve months, in plain language
Every item we sell carries a twelve-month warranty. Not a twelve-month “limited” warranty with a list of exclusions longer than the product description. Twelve months covering defects in materials and workmanship, which is the honest way to say: if it fails because of how it was made, we deal with it.
What it does not cover is the ordinary life of an object: the drop, the spill, the thing left in a hot car for a summer. We would rather say that plainly now than argue about it later.
After the warranty
Support does not expire when the warranty does. If you write in year two or year three with a question about something you bought, you get an answer. It may not be a free replacement. It will be a person who knows the product telling you what is happening and what your options are.
This is not generosity. It is the only way a small catalogue makes sense. If we only supported what is still under warranty, we would be running a different kind of business: one that treats every customer as a transaction with an expiry date.
One inbox, one team
There is no support portal to log into, no ticket number to keep track of, no phone tree. You write to [email protected] and a person reads it.
That person can see your order, check what was shipped, and decide what to do without escalating to someone else. The decision usually takes less time than the email explaining it.
Returns, without the obstacle course
Thirty days, for any reason. Not “any reason” with a restocking fee and a form that asks you to prove the reason was good enough. If it is not right for you, send it back.
We ask that it comes back in a condition someone else could use. That is the whole condition.
Why we write this down
Because the alternative is a policy page that sounds generous and a support process that is not. Most people only read the warranty after something goes wrong, which is exactly the moment a vague promise becomes an expensive one.
Better to be clear now, while nothing is broken.