The number you see is the number you pay. On fees, stock changes and offers, and why a price is a small promise.

Every message is read by a person, in the order it arrived. On response times, closing tickets and why one inbox beats a routing tree.

A short catalogue looks like a limitation. It is the only promise we can keep: fewer things, each one explained honestly.

The unboxing is the least interesting part of buying something. What happens in month seven is the part that matters.